Refund and Return Policy

At P.phoebus Jewelry, we are committed to providing you excellent service and helping you find the product that best suits your needs. Included below are our policies which govern shipping damage, exchanges & returns and warranties. If you have any questions on these policies, please don't hesitate to contact us at customerservice@pphoebusjewellry.com.

Exchange and Return Policy

Items purchased at P.phoebus Jewelry can be returned or exchanged within 30 days of receipt. If you are unhappy about the product for any reason, please feel free to contact us and we would be happy to exchange or return it for you. Shipping and handling fees will not be reimbursed.

Delivery Policy (Within 10 Days of Delivery)

Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 10 business days of delivery.

Damaged Merchandise

Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor and send replaced items to you.

Missing Merchandise

Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

Defective or Malfunctioning New Merchandise

If any item is not working properly, please contact us immediately so that we can send a replacement. All replaced items will have a new 5 day return window extended to it, or the remainder of the return window from the original purchase, whichever is longer.