💛 Mix & match any styles — Buy 2 Get 1 FREE sitewide · Ships from NYC
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🎁 BUY 2 GET 1 FREE — Add 3 items, lowest price is FREE! No code needed
Everything you need to know about P.phoebus Jewelry — our materials, care tips, shipping, and more. Can't find your answer? Email us, and we'll get back to you within 24 hours.
Q: Is P.phoebus jewelry hypoallergenic? A: Yes. All P.phoebus pieces are nickel-free and made with skin-safe materials, making them suitable for most sensitive skin types. Our 18K gold plating over premium base metals is designed to minimize irritation.
Q: What's the difference between gold-filled and gold-plated jewelry? A: Gold-plated jewelry has a thin layer of gold applied over a base metal. Gold-filled jewelry has a much thicker layer of solid gold bonded under heat and pressure — making it more durable for everyday wear. P.phoebus uses high-quality 18K gold plating over premium base metals for our fashion jewelry collection.
Q: What metal is used in P.phoebus jewelry? A: Our pieces feature 18K gold plating over a premium base metal (brass or copper alloy). All pieces are nickel-free and hypoallergenic.
Q: Will P. Phoebus jewelry tarnish? A: With proper care, our pieces maintain their finish for a long time. Gold-plated jewelry can tarnish over time with exposure to water, sweat, and chemicals. Following our care instructions significantly extends the life of each piece.
Q: Is P.phoebus jewelry waterproof? A: We recommend removing all gold-plated jewelry before showering, swimming, or exercising. Water, chlorine, and saltwater can accelerate wear on the plating. Remove your pieces before water exposure to keep them looking their best.
Q: Are the crystals and stones real? A: Our pieces feature high-quality cubic zirconia and rhinestone crystals — not natural gemstones. These are carefully set using pavé and bezel techniques for maximum durability and brilliance.
Q: How do I care for my P.phoebus jewelry? A: Follow these simple steps to keep your pieces looking their best:
Q: How do I clean my jewelry? A: Gently wipe with a soft, dry cloth after each wear. For deeper cleaning, use a slightly damp cloth and dry immediately. Avoid ultrasonic cleaners, harsh chemicals, and jewelry cleaning solutions on gold-plated pieces.
Q: How should I store my jewelry? A: Store each piece separately in the pouch or box it arrived in. This prevents tangling, scratching, and exposure to air and moisture that can accelerate tarnishing.
Q: Where does P.phoebus ship from? A: All orders ship from New York City.
Q: How long does shipping take? A: Standard US shipping typically takes 5-7 business days. Expedited options are available at checkout.
Q: Is shipping free? A: Yes — free shipping on all US orders, always.
Q: Do you ship internationally? A: Please check our shipping policy page for current international shipping options and rates.
Q: What is your return policy? A: We offer 30-day hassle-free returns. Simply reply to your order confirmation email, and our team will take care of the rest. No lengthy forms, no complicated process.
Q: Can I exchange my order? A: Yes. Contact us within 30 days of receiving your order and we'll help you find the perfect piece.
Q: How do I track my order? A: You'll receive a tracking number via email as soon as your order ships. Use it to follow your package in real time.
Q: My order arrived damaged. What do I do? A: We're so sorry to hear that. Please email us with a photo of the damaged piece within 7 days of delivery, and we'll make it right immediately.
Q: How does the Buy 2 Get 1 Free promotion work? A: Add any 3 P.phoebus pieces to your cart. The lowest-priced item is automatically discounted to $0 at checkout. No code needed — it applies automatically. Mix and match any styles sitewide.
Q: Can I use a discount code with the Buy 2 Get 1 Free offer? A: Promotions cannot be combined unless otherwise stated. The Buy 2 Get 1 Free offer applies automatically at checkout.
Q: Do you offer a welcome discount? A: Yes! Sign up for our email list and receive 10% off your first order.
Q: Where is P. Phoebus Jewelry based? A: P.phoebus Jewelry is based in New York City. All orders ship from NYC.
Q: How can I contact P.phoebus? A: Email us anytime — we respond within 24 hours. You can also reach us through the chat on our website.
Q: Does P.phoebus jewelry come gift-wrapped? A: Every P.phoebus order arrives in our signature jewelry box and pouch — gift-ready from the moment it's packed. No extra wrapping needed. Perfect for birthdays, anniversaries, and self-gifting.
Q: How do I tag P.phoebus on social media? A: We love seeing how you style your pieces! Tag us @pphoebusjewelry on Instagram for a chance to be featured.
Last updated: May 2026 P.phoebus Jewelry · New York City · Free Shipping · 30-Day Returns
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This was the pieces of junk. The stones were literally so cloudy on all three pieces. They didn’t even look like cubic zirconia as they look like plastic I literally tossed it in the trash, cause I didn’t have the time to send it back and get my $59 back. What a waste.
Extremely cheap looking jewelry that was terribly overpriced. RUN from this company!
I really liked the bracelet but very delicate , mine broke in a week
I bought that for my daughter she loved it
